Support Engineer (printer-savvy)
Customer · Remote · global · Full-time
Be the first person customers reach when something doesn't go right with a press-ready PDF, an ICC profile mismatch, or a Pantone question. You'll work with engineering to turn one-off issues into product fixes.
What you'll do
- Respond to support tickets within one business day
- Triage bugs and write reproductions for engineering
- Maintain the help center and KB articles
- Run customer office hours twice a month
What you bring
- Background in print production, prepress, or color management
- Patience with non-technical users
- Comfortable in a terminal and reading API logs
Bonus
- Run an office hours / community before
- Multilingual