Troubleshooting
Stuck? Common fixes for the most-asked-about issues.
- The palette generator won't loadCommon causes and fixes when /tools/palette-generator is blank or stuck.Updated 2026-05-26 · 👍 67
- My saved palettes are goneRecovery options if your palettes seem to have disappeared.Updated 2026-05-26 · 👍 41
- My ASE / ACO export is emptyCommon causes when a swatch file imports as 0 colors.Updated 2026-05-26 · 👍 28
- I see a charge I don't recognizeInvestigate, confirm, and refund if needed.Updated 2026-05-26 · 👍 22
- How to reach supportEmail, chat, or post on the feedback board.Updated 2026-05-26 · 👍 11